If you cannot connect the headset to your mobile device, do
Ensure that the headset is charged, switched on, and
paired with your device.
Ensure that the Bluetooth feature is activated on your
Ensure that the headset is within 10 meters (33 feet) of
your device and that there are no obstructions between
the headset and the device, such as walls, or other
B a s i c u s e